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Refunds, exchanges and delivery, explained plainly.
When will I receive my refund?
Approved refunds are processed within 3–5 business days to your original payment method. Your bank may take an additional 5–10 business days to post the credit.
Where will the refund appear on my statement?
It returns to the exact card or account used for the purchase, shown as a credit under the same name as the original charge.
Why can't I see my refund yet?
Banks release refunds on their own schedule. If more than 10 business days have passed since we confirmed it, send a request below and we will send you the refund confirmation.
Is the refund automatic? Do I need to do anything?
Once we confirm the return it is automatic. We never ask for card details, by email or otherwise.
Can I receive the refund on a different card or bank account?
No. Payment providers only allow a refund to the original payment method. If that card was closed, your bank forwards the credit to your new account.
What happens if my card has expired or been cancelled?
The refund still goes to the issuing bank, which forwards it to your replacement card or account. Contact your bank if it does not appear within 10 business days.
Will the refund include taxes and fees?
Taxes charged at checkout are refunded with the item. Original shipping is refunded when the return is due to a fault on our side.
Can I track the status of my refund?
Yes. Send a request below with your order number and we will reply with the current status and the confirmation from the payment provider.
Send your request to Essential Man. Our team will reply to the email you give here.
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